The Behan Blog

United Airlines Does Not Have a PR Problem

April 13, 2017

United Airlines does not have a PR problem. It’s deeper than that. It has a cultural problem – and the fix will come not with CEO apologies, solemn promises, or refunds. Sweeping internal transformation is probably what’s required. It’s a long haul, and United needs to move fast before savvy customers and disruptor competitors “re-accommodate” the airline.

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What Do I Need in My Next Communications Chief?

April 6, 2017

It’s a question we hear from CEOs frequently. The short answer: Hire a conductor with the courage to ask: “Why?”

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Mark Behan joins board of directors of financial holding company

December 5, 2016

GLENS FALLS, NY — Mark Behan, the president and founder of Behan Communications, has been appointed to the Board of Directors of Arrow Financial Corporation, a multi-bank holding company based in northern New York, with more than $2 billion in assets.

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Your Firm Will Get Hacked — How Do You Respond?

September 9, 2016

A Duke University/CFO Magazine poll found more than 80% of businesses have been hacked. It’s not a matter of whether your firm will have its data compromised — it’s more a question of when it will happen and how extensive the breach will be.

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Behan Helps Siena College Earn International Attention

July 8, 2016

As part of Behan Communications’ higher education PR and marketing practice, we are proud to assist Siena College in telling the public about the great work done by the college’s faculty and students.

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10 Questions Every CEO Should Ask About Crisis Management

October 25, 2014

The Ebola situation is testing federal, state and local governments’ capacity to manage unfolding events and public alarm in an unforgiving 24/7 news cycle, and in the process reinforcing important lessons about crisis preparedness.

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